Polestar was the fastest growing brand in the UK in the year to August showing growth of 186%. It was followed by Genesis which almost doubled sales, up 121% in the first eight months of the year, according to the latest figures from the Society of Motor Manufacturers & Traders (SMMT). Another EV brand MG was in fifth slot showing ...
Read More »Australian dealers lose agency legal battle with Mercedes-Benz
A legal case brought by 38 car dealers in Australia against Mercedes-Benz has been thrown out by a Federal Court. The dealers brought the case against Mercedes claiming new agency agreements stripped them of the goodwill they had built up over the years. In January 2022 Mercedes-Benz introduced the agency model in Australia where it took ownership of stock, taking ...
Read More »Hedin Automotive completes acquisition of Stephen James
Hedin Automotive said today it had completed the acquisition of Stephen James Alliance that was first announced in July. The transaction comprises all operations of the BMW and MINI retailer Stephen James Group, which employs circa 400 people. Following the acquisition, Hedin Mobility Group now represents BMW, MINI, Mercedes-Benz and smart in the UK with a total of 14 sales ...
Read More »Mercedes-Benz takes Car Brand of the Year at Which? Awards
Mercedes-Benz has been awarded Car Brand of the Year at the Which? 2023 Awards The judges felt the brand deserved the top spot after receiving five stars for NCAP safety testing across its new model range. Which? chief executive, Anabel Hoult, said: “The Which? Awards judging standards are incredibly high, so to be named as a winner is a huge ...
Read More »Consumer Duty, Chinese car brands, winning ways
In the April issue of Motor Trader we look at the new Financial Conduct Authority rules on Consumer Duty that come into force on 31 July 2023 and set higher and clearer standards of consumer protection across financial services and require motor finance firms, brokers and dealers to put their customers’ needs first. It will mean that consumers should receive ...
Read More »BLOG Agency: Who’s looking after the people?
I do try to keep the topics of my blogs varied, covering the whole spectrum of ICDP research and the various conversations that I have around not only sales but also aftersales and other related areas such as mobility. However, there is so much going on at the moment in respect of changes to franchise dealer agreements, restructuring of dealer ...
Read More »Andy Goss Interview: The ‘five fundamentals’ of the Agency model
After a highly successful career on both the OEM and retail sides of the automotive industry, Andy Goss has a unique perspective on the new agency model being rolled out to replace the traditional franchise dealer system. In a conversation with Lynda Ennis, founder and CEO of executive search group Ennis & Co, he gave his personal view on the ...
Read More »Mercedes ‘delighted’ with customer feedback on agency model
Mercedes-Benz UK said last week it was “delighted” with the initial feedback on the Agency model introduced in January. The new agency dealer model launched in January was achieving a customer rating of 4.7 out of five. In a release to highlight the new model Savage said it was a “highly exciting” time for the brand and its dealers. “The ...
Read More »Mercedes-Benz to air new agency ad during Six Nations
Mercedes-Benz will air a new ad covering its agency model the UK during this weekend’s Six Nations England vs Italy fixture. Gary Savage CEO of Mercedes-Benz UK said: “The launch of our Agency model is a hugely exciting time for us and our network – providing our customers with a range of benefits. “In an increasingly digitised world, customer-buying habits ...
Read More »Vertu revamps Mercedes-Benz dealership in Ascot
Vertu has carried out a £700,000 refurbishment of its Mercedes-Benz dealership in Ascot. The dealership currently, which currently employs 45 staff, recruiting as part of the investment, with a number of roles available including a technician, a service advisor, a service administrator and a Driver. Vertu Motors operates Mercedes-Benz dealerships in Ascot, Reading, Slough, Aylesbury and Beaconsfield. Adam Rich, general ...
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